Wood Green Florist E-commerce Terms & Conditions

Introduction

Welcome to Wood Green Florist. These Terms and Conditions govern your use of our website and the purchase of products and services offered for online flower delivery in Wood Green and the surrounding areas. By accessing our website and placing an order, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, you should not proceed with your purchase.

Service Coverage

Wood Green Florist specialises in delivering fresh flowers and related products throughout Wood Green and nearby locations. These Terms and Conditions apply to all customers ordering for delivery within this area. For clarity, surrounding locations include neighbouring regions as listed on our website, and all terms apply equally to orders for these areas.

Order Process

Ordering with Wood Green Florist is straightforward. Customers can browse our wide selection of flower arrangements and related products online. To place an order, simply select your products, add them to your basket, and proceed to checkout.

During checkout, you will be asked to supply essential information, including your name, delivery address, preferred delivery date, recipient details, and any special instructions. Please ensure all details are accurate, as we cannot be held liable for delivery failures due to incorrect or incomplete information.

After submitting your order, you will receive an order confirmation on-screen and via email (where provided). This confirmation acknowledges receipt of your order, but does not represent acceptance. Acceptance of your order occurs when we dispatch the products, at which point a contract is formed between you and Wood Green Florist. We reserve the right to refuse or cancel orders at our discretion, applicants will be informed of any such cancellation.

Product Availability and Substitution

All products are subject to availability. Due to seasonal variations and supply factors, certain flowers or materials may not always be in stock. If a selected item is unavailable, we reserve the right to substitute with items of equal or greater value while maintaining the style, theme, and colour scheme of the original. If a significant substitution is necessary, we will endeavour to contact you for approval prior to dispatch.

Delivery Policy

We offer flower delivery in Wood Green and surrounding areas. Please ensure you have provided the full, correct delivery address, and any access codes or recipient phone numbers if required. Deliveries are carried out during working hours, and while we strive to meet requested delivery dates and times, we cannot guarantee exact timing due to traffic, weather, or other unforeseen circumstances. We recommend placing orders in advance, especially for peak dates such as Valentine’s Day, Mother’s Day, and Christmas.

If no-one is available at the delivery address, our driver will attempt to leave the flowers in a safe location or with a neighbour, in accordance with your instructions. If neither is possible, a delivery card will be left with instructions to rearrange delivery or collection. Multiple delivery attempts may incur additional charges.

Payments

Payment for orders must be made in full at the time of purchase. We accept various secure payment methods as indicated on our checkout page, including major debit and credit cards. All payments are processed in pounds sterling (£).

Orders will only be processed upon successful payment authorisation. If payment is declined or not completed, we will not dispatch the order. Prices are as displayed at the time of ordering and include VAT where applicable. Delivery charges, if any, will be shown during checkout before completion of your order.

Pricing and Promotions

We endeavour to ensure all prices and product details on our website are accurate. In the rare case of an error or omission, we reserve the right to correct the price and will inform you accordingly before proceeding with your order. Promotional offers and vouchers are available for limited periods as specified, and are subject to availability, restrictions, and any specific terms outlined with the promotion.

Cancellations and Amendments

You may cancel or amend your order by contacting us as soon as possible after placing your order. Cancellations or changes are only possible if the order has not yet been prepared or dispatched. For cancellations made after preparation or dispatch, it may not be possible to stop the delivery or offer a full refund. If your order contains perishable goods, your right to cancel may be limited under applicable consumer protections.

If you wish to amend delivery details, recipient information, or product selections, please do so promptly. We will strive to accommodate changes, but cannot guarantee amendments can be made, especially for same-day or next-day delivery orders.

If we are unable to fulfil your order, for example due to stock unavailability or delivery issues, a full refund will be issued using the original payment method.

Returns and Refunds

We take great care to ensure all flower arrangements and products are delivered in perfect condition. If you are dissatisfied with your order due to damage, poor-quality flowers, or an incorrect item, please contact us within 24 hours of delivery. We may require photographic evidence to assess and resolve the issue promptly.

At our discretion, we may offer a replacement, refund, or another suitable remedy. Perishable goods such as fresh flowers are normally exempt from being returned by post, but your statutory rights remain unaffected where goods are faulty or not as described.

Customer Responsibilities

You are responsible for providing accurate and complete order and delivery details. You confirm that you are legally capable of entering into binding contracts and are at least 18 years old, or have the legal authority to make purchases on behalf of another person or business.

Product Care

To ensure maximum enjoyment of your flowers, please follow the care instructions provided with your arrangement. We cannot accept responsibility for issues arising from improper handling or failure to follow these guidelines once delivery has been completed.

Liability

To the maximum extent permitted by law, Wood Green Florist shall not be liable for any indirect, incidental, or consequential losses or damages arising from your use of our website or services, or from any late or missed deliveries arising from events beyond our reasonable control.

Our total liability in respect of any claim for breach of contract, negligence, or otherwise shall be limited to the price paid for the relevant products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for any liability which cannot be excluded or limited under English law.

Intellectual Property

All website content, imagery, designs, and trademarks are owned or licensed by Wood Green Florist. Unauthorised use or reproduction of any element is strictly prohibited.

Privacy and Data Protection

Your privacy is important to us. Personal data collected during the order process will be handled securely in accordance with applicable Data Protection Laws. For further information, please review our separate Privacy Policy on this website.

Amendments to Terms and Conditions

Wood Green Florist reserves the right to update or modify these Terms and Conditions at any time to reflect changes in legal requirements, service process, or company policy. The amended Terms will be effective once posted on the website; continued use and orders will indicate your acceptance of these changes.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severance

If any provision of these Terms is deemed invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Wood Green Florist regarding your use of our services and supersede any prior agreements.

Contact and Customer Support

If you have any questions about these Terms and Conditions, wish to amend or cancel an order, or need support regarding flower delivery in Wood Green or surrounding areas, please contact our customer service team via the methods listed on our website. We are always happy to assist and ensure your satisfaction.

Note: These Terms & Conditions apply to all customers ordering for flower delivery in Wood Green and all surrounding areas as covered by Wood Green Florist.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wood Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wood Green.

For assistance with orders, returns or account queries, please fill out the Contact Us form.