Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee in Wood Green
At Wood Green Florist, we take great pride in delivering the freshest floral arrangements to homes and businesses in the Wood Green area. We want every customer to be absolutely delighted with their order. As your trusted local florist, our commitment to quality ensures you always receive flowers that are fresh, beautiful, and long-lasting.
Damaged-On-Arrival Policy
If your flowers arrive damaged or not in the exquisite condition you expect, don’t worry–we will make it right. Please check your delivery as soon as it arrives and contact us within 24 hours if you notice any issues such as wilting, breakages, or damage to packaging. We may request a photograph of the damage to help us understand the issue and process your claim efficiently. We are dedicated to ensuring our customers in Wood Green are always satisfied with the quality and presentation of our flowers.
Freshness Window
We guarantee our flowers will remain fresh for a minimum of 5 days from the delivery date, when cared for according to the individual care instructions provided with your order. We source only premium, freshly cut blooms and follow strict handling procedures to maximise vase life. Should you encounter any loss of freshness within this window despite following our care guidelines, please reach out so we can assist promptly.
Refund and Replacement Options
Your satisfaction is our priority. If your flowers are damaged on arrival or fail to meet our freshness promise, we offer flexible options. Depending on your preference and the nature of the issue, we can:
- Arrange a replacement bouquet or floral arrangement, delivered to the same address at the earliest suitable date.
- Issue a full or partial refund to your original payment method.
- Provide store credit for future use at Wood Green Florist.
Our team will guide you through the returns process and help determine the best resolution for your situation.
How to Make a Complaint
If for any reason you are not fully satisfied with your flowers or experience, we welcome your feedback. To make a complaint, please contact us via our contact form or visit us in-store. Explain the nature of your concern, provide your order details, and attach any supporting photos if relevant. We aim to acknowledge all complaints within 24 hours and will work hard to resolve them to your satisfaction as quickly as possible, usually within 2 business days. We view all complaints as an opportunity to improve our service and ensure every Wood Green customer feels valued and cared for.
Trusted Local Florist in Wood Green
Wood Green Florist has proudly served households, companies, and community organisations throughout the local area for many years. Our reputation is built on unbeatable freshness, creative arrangements, and responsive, caring customer service. Thank you for choosing us as your local Wood Green florist! Your happiness and confidence in our flowers are very important to us–please reach out if you are ever less than thrilled with your order.
